Trust is non-negotiable. We operate to the highest governance standards in every market, acting professionally, fairly and with integrity in all relationships.
Built-in governance
Institutional backing. Since inception we’ve had Development Finance Institution (DFI) support, which has helped embed strong governance and sustainability across the business.
Board & codes. Our Board brings a wide range of expertise and operates in line with the UK Companies Act and Corporate Governance Code.
International standards. We maintain globally recognised management systems: ISO 9001 (Quality), ISO 14001 (Environment), ISO 45001 (Health & Safety), ISO 27001 (Information Security), and ISO 37001 (Anti-Bribery).
How we grow matters as much as how fast we grow. Integrity is a daily choice, made in the field, in our offices and with every partner we work with. We set clear standards, hold ourselves accountable and encourage people to speak up. That’s how we earn trust from customers and communities, and how we’ll deliver IMPACT 2030 the right way.
Tom Greenwood
Group CEO
Ethics in action
We prevent, detect and respond to misconduct through clear policies, due-diligence and monitorin, supported by anti-bribery controls aligned to ISO 37001 and continuous training for teams in higher-risk roles. Our governance processes in health, safety and compliance are used as case studies by the World Bank.
Information security
Protecting data is essential to stakeholder trust. Our ISO 27001 information security management system sets a consistent, audited standard across our operations.
Recognised performance
We are a constituent of FTSE4Good and hold an MSCI ESG ‘AAA’ rating - external validation of our approach to responsible business.
Led by our values
Excellence. Partnership. Integrity. These values guide decisions day-to-day and anchor our IMPACT 2030 ambitions for customers, people, communities and investors.
