Partnerships


Engaging with our stakeholders

Engaging and maintaining strong relationships with our stakeholders is critical to the current and future success of the Company. Whilst we do have mechanisms in place to measure feedback from our stakeholders, we also work proactively to capture feedback to develop our action plans for continuous improvement. The following shows how the Company, as a whole, engages with its stakeholders.

 


Workforce

Why is it important to engage?

Our people are a key asset for our business. We nurture and invest in our people by giving them the tools to be effective in their work and by growing their skills as we grow. Our ambition is to build an engaged, happy, creative and productive workforce by fostering an inclusive and collaborative environment that reflects our vision and our values.

How we engage

  • Quarterly town hall meetings and regular business updates
  • Training and development, and wellness programmes
  • Mobility opportunities across our markets
  • Code of ethics and conflict of interest awareness sessions
  • Team building and round table events
  • Diversity & inclusion initiatives
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Customers

Why is it important to engage?

Our customers are at the centre of everything we do. Our customers choose us to accelerate their growth ambitions and to lower their costs of delivering crucial services. Regular engagement is vital for speed and efficiency of service, and is therefore critical to our customers. Our performance drives theirs in turn.

How we engage

  • Regular meetings and communication
  • Customer surveys
  • Industry conferences
  • Involvement in industry partnership programmes and industry groups
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Supplier Partners

Why is it important to engage?

To develop our supplier relationships into true partnerships takes time and effort by both parties to bring about successful collaborations. We streamline our supplier base so that we can focus on, and invest in, a select few, developing true partnerships that create mutual value. Cultivating sustainable long-term relationships is essential in order to build and maintain assets that need to last for decades.

How we engage

  • Regular business reviews
  • Industry training activities
  • Industry symposiums 

If you are a manufacturer or supplier and you wish to submit your corporate information to our Supply Chain Management team for consideration for future projects, please follow this link.

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Investors

Why is it important to engage?

Investors have provided the business with the capital to invest. Regular engagement with investors is vital to ensure they understand the business model, strategy, opportunities and risks. This will ensure they continue to provide the funding flexibility required for full execution of the strategy, and in turn enable us to continue to deliver value to their investments.

How we engage

  • Quarterly reporting, including preliminary and half year results
  • Annual Report and Sustainable Business Report publications
  • RNS announcements
  • Annual General Meeting
  • Class 1 shareholder circular and General Meeting
  • Management conference calls and presentations
  • Investor roadshows, conferences and fireside chats
  • Sell-side equity research analyst engagement
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Community

Why is it important to engage?

Alongside providing network access and tackling the major digital divide in our operating markets, we have a key role to play in supporting people in the communities where we live and work. We want to maximise the positive impact of our towers through supporting education and digital inclusion and improving access to power and the internet.

How we engage

  • Championed education and ICT skills development opportunities with a focus on supporting women and underserved rural communities through digital inclusion projects in South Africa, Tanzania and Ghana
  • Well-established consultation and community engagement during site planning
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Environment

Why is it important to engage?

Nurturing a sustainable environment is crucial to the well-being of our communities – the end consumers of mobile technology – and the long-term success of our business. We strive to protect the environment and minimise any negative impact, which is predominantly related to carbon emissions.

How we engage

  • Piloted a new remote monitoring system to optimise site power and efficiency thereby reducing our carbon emissions
  • Connected to the grid wherever possible and reliable, and invested in hybrid and solar solutions to reduce our emissions
  • Reported to the CDP climate questionnaire for the first time and conducted an initial assessment of climate-related risks and opportunities
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Solutions

Whether you choose tower sharing or B2S, you get an on-air experience that is as efficient, and effortless for you, as possible.

Who we are

Sustainable Business Report 2021