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Tanzania overview

Tanzania is one of Africa’s most dynamic economies.

  • The economy grew 7% in 2016 making it one of the fastest growing in Sub-Saharan Africa
  • Helios Towers entered Tanzania in 2011 and we have grown our tower portfolio through a mix of build-to-suits and sale & leaseback transactions
  • In the most competitive telecoms market in Africa, HT is delivering major efficiencies to customers – such as reducing site visits to one per month while maintaining service quality 
  • Smarter power solutions include a significant investment in solar technology

Our customers

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HT KPIs

 

3,508 sites  2.13x Tenancy Ratio

 

99.99% Average weekly uptime   

 

63% Market Share   22 Orange/Black Belt Employees

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Tanzania KPIs

 

49m Population 2016   6.7% GDP Growth  

 

5.4% Mobile Subscription Growth        

 

42% Mobile Penetration   42m Mobile Subscriptions

Source: World Bank. Hardiman Report, 2016. Includes multiple SIMs

Team

Philippe Loridon Chief Executive Officer
Gwakisa Stadi Finance Director
Eleanor Ngalo Legal Manager
Ahmed Mohamed Sales & Marketing Director
Francis Kiaga Head of Human Resources
Fritz Dzeklo Project Director 
Jaffary Kiama Head of Operations & Maintenance
Mohamed Kassam Head of Supply Chain
Rajab Kondo Head of NoC
Mercy Lyimo SHEQ Manager
Togani Ngotta Contract Manager

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Creating a partnership with our partners

The opportunity

NEWL provides maintenance support for 965 of our sites in Tanzania, and has worked with Helios towers for four years.

Site visits were high due to a lack of coordinated activity and to issues not being fully closed out. There were instances of overresourcing in some areas, as well as a sense of ‘police & culprit’ rather than a joint effort, resulting in a lack of transparency.

The Six Sigma solution

Working closely with NEWL, we implemented our ‘One Team One Business’ approach, fundamentally shifting the culture to one of a joint enterprise. This was reinforced by moving four HT staff into NEWL’s offices, immediately boosting interaction and decisionmaking. Our people also attend daily Visual (i.e. face to face) Management meetings, where decisions, commitments and results are given on the spot.

We also sponsored Six Sigma training for selected NEWL staff, and introduced 1SVM (one site visit per month), enabled by the close synchronisation of planning and resource from both partners.

Results

  • A major reduction in required site visits from 3.0 per month to 1.2
  • Significant attendant savings in time, mileage and opex, particularly in fuel (reduction of fuel used on site visits by 40%)
  • A 90% reduction in downtime penalties payable to HT, and therefore a significant improvement in rebates due to our end customer
  • The average downtime of sites maintained by NEWL reduced by 54%
  • Greater effectiveness of preventative maintenance, audited jointly by HT and NEWL
  • Safety: closer coordination between our respective SHEQ departments, leading to cleaner, more environmentally compliant sites, with safer working conditions.

 

Regional Contact - Tanzania

Tel: +255 768 985 300

Address: Helios Towers Tanzania, 251 Toure Drive, Oysterbay, P.O. Box 7495, Dar es Salaam, Tanzania
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