Introduction
This website (“Site”) is controlled and operated by Helios Towers, Ltd. (referred to in this Privacy Policy as "Helios Towers", "we", "us" or "our"). This Privacy Policy ("Policy") explains what personal information is collected and recorded about you during your visit to this Site, including via cookies, and what we do with that information. It includes a description of your data protection rights, including a right to object to some of the processing which we carry out. Please read this Policy carefully.

For the purposes of this Policy, “Group Company” means Helios Towers, Ltd. and its subsidiaries and affiliates.

Information we collect
We collect, receive, store and process the following information about you:

  • your name, address and email address when you fill out a form on the Site;
  • emails and any correspondence between you and us;
  • your Internet Protocol (IP) address;
  • operating system and browser type;
  • date and time that you visited the Site;
  • referral source;
  • length of visit to the Site;
  • the pages you view;
  • website navigation paths; and,
  • information as set out in the 'Cookies and similar technologies' section below.

Use of your information
We will use your personal information for the following purposes:

  • to administer our Site and business;
  • to communicate with you about the Site;
  • for internal research and analysis so that we can see how our Site is being used and understand how we can improve our Site;
  • to deal with enquiries and complaints made by or about you relating to us or our Site;
  • to keep our Site and systems secure and prevent fraud;
  • where relevant, to meet legal, regulatory and compliance requirements;
  • where relevant, for the establishment, exercise or defence of legal claims;
  • to protect the rights, property, or safety of us, our Group Companies, our customers, or others.

Sharing your information
We will disclose or transfer personal information to other parties as follows:

  • to any Group Company for the purposes identified in this Policy (a list of local Group Company entities and their locations can be found at the end of this Policy);
  • to third party service providers that perform functions on our behalf in relation to the Site and the purposes set out in this Policy (for example, website hosting and data analysts /website developers);
  • if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions or other agreements or to protect the rights, property, or safety of us, any Group Company, our customers, or others;
  • to government authorities, and to other third parties when compelled to do so by government and law enforcement authorities or otherwise as required or permitted by law, including but not limited to in response to court orders and subpoenas. We also disclose user information when we have reason to believe that someone is causing injury to or interference with our rights or property, other users of our site, or anyone else that could be harmed by such activities. Additionally, we cooperate with law enforcement inquiries and other third parties to enforce laws, intellectual property rights and other rights; and
  • to prospective sellers or buyers as part of a sale or merger of our business or assets.

Helios Towers will not sell the personal information that it collects from you.

Cookies and similar technologies
We are committed to ensuring that your privacy is protected. We aim to be as open and transparent as possible around the information we collect when you visit our Site, including through the use of "cookies".

This section explains what cookies are and how we use them. It also explains the different types of cookies we use, and how you can change or delete them. We hope that this helps you understand and feel more confident about our use of cookies. If you have any further queries, please contact us at info@heliostowers.com or alternatively you may contact the Director of Corporate Services at privacy@heliostowers.com

What are Cookies?
Cookies are small pieces of information sent by a web server to a web browser which allows the server to uniquely identify the browser on each page.

We also use other tracking technologies, which are similar to cookies. This can include pixel tags and tracking URLs. All these technologies are together referred to in this Cookie Policy as “Cookies”.

How do we use Cookies?
The types of Cookies that we use on our Site, and the purposes for which they are used, are set out below. Note that the Cookies we use are subject to change and that we endeavour to keep our Cookie list up to date.

  • Strictly necessary cookies: These cookies are essential in order to enable you to move around our Site and use its features, such as accessing secure areas of our Site. Without these cookies, any services on our Site you wish to access cannot be provided.
  • Analytical/performance cookies: These cookies collect information about how you and other visitors use our Site, for instance which pages you go to most often, and if you get error messages from web pages. We use data from these cookies to help test designs and to ensure a consistent look and feel is maintained on your visit to the Site. All information these cookies collect is aggregated. It is only used to improve how a website works.

We use Google Analytics, for example, to anonymously track website usage and activity. Google Analytics is a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB.

You can refuse the use of Google Analytics by clicking on the following link. An opt-out cookie will be set on the computer, which prevents the future collection of your data when visiting this Site. <a href=“javascript:gaOptout()“>Disable Google Analytics</a>.

Further information concerning the terms and conditions of use and data privacy can be found at http://www.google.com/analytics/terms/gb.html or at https://www.google.de/intl/en_uk/policies/. Please note that on this website, Google Analytics code is supplemented by “anonymizeIp” to ensure an anonymized collection of IP addresses (so called IP-masking).

  • Functionality cookies: These cookies allow our Site to remember choices you make (such as the language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
  • Pixel tags: Also known as a clear GIF or web beacon. These are invisible tags placed on certain pages of our Site but not on your computer. When you access these pages, pixel tags generate a generic notice of that visit. They usually work in conjunction with cookies, registering when a particular device visits a particular page. If you turn off cookies, the pixel tag will simply detect an anonymous website visit.
  • Tracking URLs: These are used to determine from which referring website the Site is accessed.

We require your consent for the use of some Cookies. You can give your consent either by closing the cookie banner displayed on the landing page of our website or by browsing the Site outside the cookie banner and clicking on any of the items on the Site. Please note that we track your consent using a technical Cookie; therefore, in the event you delete any Cookies stored on your devices you will see the Cookie banner once again.

If you do not want to allow Cookies at all, or only want to allow use of certain Cookies, please refer to your browser settings. You can also use your browser settings to withdraw your consent to our use of Cookies at any time and delete Cookies that have already been set. Please note that by deleting our cookies or disabling future Cookies you may not be able to access certain areas or features of our Site.

To find out more about Cookies please visit: www.allaboutcookies.org or see www.youronlinechoices.eu which contains further information about behavioural advertising and online privacy.

The cookies we use can be found at the 'Cookies in use' section below.

Storage of personal information
Helios Towers will keep your personal information for as long as it needs it to provide Helios Towers' products and/or services to you and in accordance with its Data Retention and Deletion Policy. Helios Towers will try to keep personal information that it holds about you up to date, but if you think that Helios Towers is holding information which is inaccurate or you are otherwise unhappy about Helios Towers' use of your personal information, then please contact us using the details below.

Security
We take reasonable steps to protect your personal information as you visit and use the Site and to protect such information from loss, misuse, unauthorised access, disclosure, alteration or destruction. Unfortunately no data transmission can be guaranteed to be 100% secure. As a result we cannot warrant the security of any information you provide to us and you do so at your own risk.

Transfers
You understand and acknowledge that by using this Site, we collect and use personal information in the UK. We transfer personal information to countries outside the European Economic Area (“EEA”) to our Group Companies and to third parties, including to countries which have different data protection standards to those which apply in the EEA. Our Group Company locations are set out in the 'Our Group Companies' section below. Our service providers include locations in the EEA and Africa.

Where service providers process your personal information in countries deemed adequate by the European Commission, we rely on the European Commission's decision to protect your personal information.

For transfers to Group Companies and service providers outside the EEA, we use standard contractual clauses or rely on a service provider's Privacy Shield certification or a service provider's (EU data protection authority approved) corporate rules that are in place to protect your personal information. You have a right to ask us for a copy of the standard contractual clauses or a copy of the other methods used (by contacting us as set out below).

Legal basis for processing
We process your personal information with your consent when you agree that we may place Cookies or on other occasions where we ask you for consent, for the purpose which we explain at that time. Where we do process personal information based on consent, your consent is revocable at any time (without affecting the lawfulness of processing based on consent before its withdrawal).

We process your personal information when we are required to do this by law, including in response to requests by government or law enforcement authorities conducting an investigation or court orders.

We process your personal information when it is necessary for the performance of a contract to which you are the party or in order to take steps at your request prior to entering into a contract. This applies in any case where we provide or deliver products and services to you pursuant to a contract, such as those related to telecommunications tower construction, tower maintenance and service operations. If you do not provide the personal information that we need in order to provide or deliver the service, we will not be able to provide or deliver services to you.

We also process your personal information when it is necessary for the purposes of a legitimate interest pursued by us or a third party (when these interests are not overridden by your data protection rights).

Your rights
You may ask us for a copy of your information and, where applicable, to correct it, erase it or to transfer it to other organisations at your request. You also have rights to object to some processing and, where we have asked for your consent to process your personal information, to withdraw this consent. Where we process your personal information because we have a legitimate interest in doing so (as explained above), you also have a right to object to this. These rights may be limited in some situations – for example, where we can demonstrate that we have a legal requirement to process your personal information.

We hope that we can satisfy queries you may have about the way we process your personal information. However, if you have unresolved concerns you also have the right to complain to data protection authorities. You can bring the complaint in your member state of residence, place of work or where an alleged infringement of data protection law occurred.

To protect your privacy and security we will take reasonable steps to verify your identity when dealing with requests.

Contact
If you have any queries, comments or requests in relation to your personal information or this Policy, you can email info@heliostowers.com, contact our Director of Corporate Services at privacy@heliostowers.com or by post at:

Director of Corporate Services
10th Floor
5 Merchant Square West
London W2 1AS
United Kingdom.

Changes to Privacy Policy
Helios Towers may change this Privacy Policy from time to time. Helios Towers will post a notification on the Site if it has made significant changes to the policy. You should review this Policy frequently.

Our Group Companies

Name of Entity

Country

Helios Towers Africa, Ltd

Mauritius

Helios Towers (UK) Partner Ltd

United Kingdom

Members of Helios Towers Africa LLP

United Kingdom

Helios Towers Africa LLP

United Kingdom

Helios Towers Group, Ltd

Mauritius

Helios Towers Holdings, Ltd

Mauritius

Towers NL Cooperatief U.A

Netherlands

McTam International 1 BV

Netherlands

McRory Investment BV

Netherlands

HT Congo Brazzaville Holdco Limited

Mauritius

Helios Towers Congo Brazzaville SASU

Republic of the Congo

Helios Towers DRC SARL

Democratic Republic of the Congo

HT DRC Infraco SARL

Democratic Republic of the Congo

Helios Towers Tanzania Limited

Tanzania

HTT Infraco Limited

Tanzania

HS Holdings Limited

Tanzania

Helios Towers Ghana Limited

Ghana

HTG Managed Services Limited

Ghana

 

Cookies in use

 

 

 

Default Expiration Time

 

 

 

 

 

 

 

 

Google Analytics Cookies

_utma

Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.

2 years from set/update

_utmb

Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.

30 mins from set/update

 

_utmc

Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.

End of browser session

 

_utmt

Used to throttle request rate.

10 minutes

_utmz

Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.

6 months from set/update

 

ga

Used to distinguish users.

2 years

gid

Used to distinguish users.

24 hours

Custom Cookies

cookiesAccepted

Used on every page that is protected with cookie policy

1 year