| Position Summary |
| Job Division : |
Customer Service |
| Job Location : |
Head Office |
| Job Grade/Level : |
Associate/Entry |
| Leadership |
VP, Customer Service |
| Reports : |
No |
This position is required to provide day to day site monitoring through the tower operating centre monitoring system and maintain contact with on site personnel.
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| Essential Job Functions |
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Provide day-to-day systems monitoring (e.g., documentation of alarms, fault, generator running hours, diesel level and site status etc.)
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Monitoring of event, alarms and all activities on site via telemetry and vsys program and calling of site.
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Daily documentation of alarm and all site proceedings
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Track, escalate, follow-up and close faults on site through dockets
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Open fault management, day to day follow up of open fault docket and resolution time
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Daily preparation and distribution of regional reports as requested by the NOC Supervisor.
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Liaise with the NOC Operations Assistant on Generator servicing and diesel delivery on delegated sites.
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Ensure all reports are completed accurately and according to designated timelines.
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Collations of Alarms per site and preparation of monthly alarms per sites
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Carryout any other job responsibilities assigned by the NOC Supervisor.
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| Education/Certifications |
Education: Knowledge, Skills & Abilities
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A good first degree or HND
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Exhibits a high level of initiative, objectivity, integrity & commitment
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Have exceptional IT knowledge/skills to generate, review, run and interpret reports.
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Good interpersonal & communication skills.
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Ability to manage and resolve crises
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Good team spirit and human relation management.
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Result oriented in line with corporate objective
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| Experience/Minimun Requirements |
N/A |
| Other Skills/Abilities |
N/A |
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